Email is so impersonal. I DO appreciate your suggestions. I am very sorry if my post did not sound that way.

I will be contacting AP about items going missing to that address when I do my next shipping on Monday. I hadn't thought of that.

If that had really happened to me as a buyer, I would have contacted AP to see why I wasn't getting my packages.

I can see where you're coming from about the stat dec, but I don't think that's necessary in this case. Both PayPal and eBay have statements from her that she never received it.

You were not wasting my time. In every situation I try to learn something I didn't know before. If we were having a cup of coffee (tea?) together instead of using this forum, you would be able to see from my face that I'm smiling at you. I love that you took the time to offer constructive advice. It is appreciated.

Pam