We often get a message from a buyer stating they have not received their item. We always ask them to verify the shipping address we took from the eBay order details at the time we posted it. We do this before we agree to replace it as a lost item.

It's very common to get an answer saying that's not my address where did you get that from. It's my old address. And these are buyers who have paid using PayPal.

So if they are asked during checkout to select a verified shipping address how do they miss this?