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@lemmayj wrote:

 

 

How do you specify that change of mind returners must pay both postage amounts?

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I tick the box for buyers to pay return postage, money back etc, then outline (verbally) in my description and policy section that only the purchase price is refunded. As I do accept change of mind returns, the policy specifically only covers those, and for anything that is faulty, not as described etc, I just ask separately that people contact me directly for the best solution (however, I think I will elborate on that and include the range of solutions that can be offered; i.e. refund, replacement or repair for faulty / NAD items, refund or exchange for change of mind).

When I do refund for a change of mind return, I simply deduct the original cost of postage from the payment and refund the difference.