I have just started using it and LOVE it... It is quick and convenient as I don't have the luxury of an open PO on weekends and this way I can post all week...I did have a couple of problems initially but found the C&S help line to be fast and written in a way that I could understand it... I am in my later years by the way and If I can understand it, anyone can...I don't have the patience to go through a lot of rigmarole so considering that I am now using it regularly should tell you something...!