@kustomizer99 wrote:
@digital*ghost wrote:
PayPal do not entertain claims for partial refunds
They do, I was recently successful in such a claim myself. I did have to involve the Financial Ombudsman, however.
Sounds to me like they didn't entertain it, if you have to involve the BFSO to force it for whatever reason. There is no provision in the Buyer Protection policy for partial refunds; if you get a discretionary payment (in whole or in part of the original payment), chances are PayPal funded it (not the seller) to avoid the costs a BFSO investigation incurs, which happens whether their original decision was correct and/or according to their policies or not.
