---

@buttonlily wrote:

 The buyer has now lodged a complaint through Paypal saying that she received an item that was significantly not as described and is claiming $3.05 to be refunded to her (the difference between the cost of postage and what she was charged).  

---

are they stating that their claim is because of the postage discrepancy, or, are they claiming that a $3.05 partial refund would make the price they paid more appropriate for the item?  I would hardly think a $3.05 difference in item value would be successful grounds for a Significantly Not As Described claim.

I think that some buyers are clueless when it comes to postage.  They don't understand that postage costs do not just include the 'stamp value' and there is packaging etc involved.  Also, they have no idea about realistic delivery times and that delivery time is not controlled by the seller and that the seller only controls the time taken to post once payment clears.

I think that your buyer will take out any frustration through feedback and DSRs if they do not get an outcome that is satisfactory to them.  What you have to ask yourself is, "Is it worth $3.05 just to keep a clueless buyer happy or will I stand my ground?".  If you did save some money on postage by posting in a different way to what you thought you would need to then maybe a $3.05 refund is not such a bad idea.