---

@ggearstore wrote:

Your not going to have any issues with the claim, just explain the buyer it's a handling cost epecialy if you have to travel to the post office to post the item $3.05 does not go far.

 

---

I agree.  However, buttonlily, if it is the Barbie doll that the buyer bought then I would change the words "postage quoted is for Australia only . . . " to "postage and handling quoted is for Australia only . . . " in any future listings that you have.

The reason for this, is that under the Postage and payments tab there is a heading for Postage and Handling, and this is where you had the charge of $10 listed.  Many eBay buyers do not even realise that there is a Postage and payments tab on every listing, so they would not see that heading, let alone realise that the $10 was for Postage and Handling.

Putting it in your description as a 'postage and handling' cost helps prevent buyer misconception regarding what they are paying for, and strengthens your case when the buyer only looks at the stamp cost as you can refer to your description where it mentions 'postage and handling' and not just postage.

You could politely message the buyer and direct them to the Postage and payments tab and point out that the $10 was clearly shown for postage and handling, not that I think that any buyer who looks only at stamp value would be swayed.