2 smiliar items, both sold, sent wrong one
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on 13-10-2012 12:17 AM
Hello
I had 2 similiar items sell, both by 2 different buyers, both paid............but i realised tonight I sent one the wrong item today.
What i have done is contacted both of them and are waiting for replies. One I said i sent their item to someone else by mistake and apologised. Told him i have contacted the other person and asked them to return it and I would pay them the return postage. Also told him I would refund the postage cost to him as well and would post it as soon i received it back
Then i alkso offered him a full refund as another option, i realised it could take 2 weeks in a round trip to get back to me and it may never arrive back which is why I also offered them a full refund as well
The other bidder who I did sent it to, I asked them to return it and I would cover registered postage ($40 item)
Have I done all I can for now or what else can I do? What do the experienced sellers do in a situation like this?