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@ozbestbuyz wrote:

Still learning the inside and outs of Ebay, We recently had a buyer buy an item from us. It was stated their were delays as I was selling my friends nintendo the guy had little to no communication as we tried to work with him then opened a dispute 1-2 times without ever letting us know in regards to them and what we could do to help.

 

In the end I decided to end the transaction and refund his money $150, His now left negative feedback and has dropped us below the ranking needed for powerseller. We work hard to have NO negative feedback this buyer was completely rude and called us pathitic he also abused another buyer recently and their kids.

Can something be done about this buyer? Also we leave auto feedback when we hit post we wish to revise our feedback.

 

Thanks guys!

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I'm not sure what you needed to work through with him. He paid you. You needed to send the item in a timely manner which obviously didn't happen. I personally think the buyer was in the right here... 

Also, you may want to double check your listing. It says nothing about the Nintendo being at a friends. I interpret from this "They location of the leads are somewhere hidden within our shed we are willing to help the buyer find new power adapter and TV conection." that the Nintendo would also have been in your shed. As well as this "The item will be posted via Australia Post, within 1 working days after payment is received." meaning that the item was in your possession and there were no problems in posting at the time of purchase. 

I'm unsure about how you can fight this feedback. Nothing the buyer has said is untrue.