Our template stated no refunds but we did refund, We spoke to the buyer ASAP regarding postage stating their were going to be delays as my friend who has gone through a family tradegy quite recently has not been at our home location which was also stated I made a selective choice to fully refund the item. Problem is the buyer was VERY rude and has been to another buyer recently.

Within 1-2 days of the sale with no communication he opened a paypal dispute, We work hard to have high communication and provide a fair trade to our buyers. The location was within my friends shed his my business parter on ebay. Although we will change our templates now and make sure everything is correct on our end.

He was given postive feedback and us negative are their anyways to leave a note under our feedback given our revise our feedback to him?