As stated, We have more postive feedback and anyone who has dealt with us prior to this sale know we go above and beyond to provide customer satisfaction. Yes we made a mistake and now we have to deal with it and are still new to Ebay as we build our business. One of two options we refund or I wait for communication from my friend which and I state again WAS told as soon as I had found out the delay was going to occur.

Dueing the messages abuse was given via the buyer which I reported to Ebay which I'm quite concerned and upset about, First time using follow up so I'm not sure how exactly I deal with these types of buyers who are abusive or what I am meant to write.............

I'm quite annoyed and bummed about our % and the way the transaction has gone, We were already hesitate from speaking to him the first time in regards to the negative someone else put on his feedback. After the rude comment we got from him after I stated that from my perspective that their was no communication on his part what so ever in terms of the dispute.

He payed for the item, Soon as I found out about the delay it was stated to him. He was fine with it. 2 hours later disputes been opened without even contacting us stating that we are trying to rip him off........