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18-11-2013 10:05 PM - edited 18-11-2013 10:06 PM
Was very surprised to learn that eBay Buyer Protection even exists the other day. Apparently this is offered to buyers who use the ebay.COM website. Visitors to ebay.COM.AU will get PayPal Buyer Protection. There is one substantial difference in terms for dispute resolution - PayPal requires only that proof of shipment is provided, eBay requires that proof of delivery is provided and goes as far as being labeled a "Money Back Guarantee"
eBay Customer Service were more than happy to advise me over the phone that I should always ship with a service where tracking is available.
Am I right in thinking that the Seller Centre and all guides supplied by eBay only reference PayPal Buyer Protection, that there is no clear outline that items sold worldwide will have different terms depending on the localized website the buyer chooses to use, and there is no recommendation on these guides that I should always ship with tracking?
Solved! Go to Solution.