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@pretty_prettys wrote:

So thecatspjs, at what point do I need to draft the letter to paypal/ebay?  Should I do it now or do I wait until the buyer does something? 

 

I'm just aghast about it because there is NOTHING in my description that has been misrepresented.   I have the copy of the receipt and invoice and I have photos that I put on ebay of the camera . . I don't have any other documentation about it apart from emails from me to the supplier about me purchasing it. 

 

you know I even paid amost double the postage to send the camera to him via express post  - very unappreciate person he is indeed!

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I would wait until the buyer actually does open a paypal claim. 

If they were really unhappy and truly believed they were misled I am surprised they haven't already, maybe they are just having a whinge trying to get a partial refund, or maybe they are genuinely concerned, my advice would be to wait and see what happens.

Paypal give you quite a few days to respond to a dispute and then to a claim if it is escalated, so there is ample time to refine a response to any claim.  Fingers crossed though, it may not even occur.