Ebay won't remove feedback sent by a spiteful liar either...Anyone can damage your credibility on a whim or if you are their competitor..We all work hard to keep our feedback positive then get an unreasonable customer who is issued a refund and gives negative and damaging feedback, more or less calling you a thief minutes after giving a receipt of refund...I called ebay to complain and was told that's how the person felt about her experience..They don't care if she is lying..Two of my friends left ebay because their competitors bid on items, won them and refused to pay, making up some story that the sellers were listing inferior products and giving really negative feedbac......All lies and ebay did nothing so they left....It's not worth paying all these fees and getting no customer service...If i made a complaint in a store or any other business, they would look into it and determine whether it was unfair or defamation, to keep the customer...Not ebay..It's just bad luck that you get a crazy buyer telling lies and they will not remove defamation at all ,so basically anyone can say anything they like about you, whether it be true or false...Gumtree and FB both have places to sell your items without having to put up with this and they don't have fees..I'm deleting my account as soon as an item i'm bidding on ends..No point in building up positive feedback to have it ruined by a psychopath.