what about the "the buyer is making up stories/ clutching at straws because their assumptions did not meet their expectations and there was nothing wrong with my listing or product" mode

This is the whole story. You can see my listing and everything that's in it. . I purchased the camera from a guy in WA who has a business that sells photographic supplies to Aussies . . .I don't know where he gets his stuff. . I know that most cameras are made in china so he would of course import them. The seller never asked me particulars about where I purchased it or if it had GST on the sales receipt. I told him that it was still under warranty and that the receipt was the warranty. There is nothing on the camera suppliers website that says the warranty is not transferable. I agree that this person has made assumptions about the camera (and lets not forget I included a case and 2 storage disks) . . saying its a 'grey import' like I've done something illegal!! . . . I didn't even know what that was until now! Im a little confused now. .Ive received so much great advice from you all. . . Do I just tell him that if he isn't happy he should take it to paypal and ebay and they can decide. . But should I mention that it is against ebay policy to threaten me?

I sent him the following message:

 

Can you explain to me how exactly is the item not as described? The only question you asked me prior to buying the camera was about the receipt and I told you that formed the warranty. There is nothing on the suppliers website that says the 12 month warranty is not transferable. You didn't ask me particulars about where I purchased it or if the receipt had GST or about it being a "grey import" and until now I didn't even know what that was! I said in my listing that it was still under warranty and it is. You never asked me about the details of the warranty. . I said that it was from an Australian supplier and it is . . If you have "assumed" that there was more to the camera than what I summarized in my listing then that is not my fault. You were free to ask me any questions you needed to know prior to bidding. Explain to me how my listing does not describe the camera you have purchased and let's not forget that you also purchased 2 storage disks which retail at $75 each and a camera bag. .

Also as far as a partial refund goes, I would prefer to go through the formal channels and have paypal or ebay look at the situation and let them say whether or not my sale to you is not as it was described on the listing.


Kind Regards

 

And I received his reply below:

 

AUSTRALIAN Camera supplier.What part of Australian camera do you not understand. This item ships from China.I know it has warranty but an Australian camera has manufacturers warranty I.e Nikon
Why did you not advertise this as a grey market import???

I purchased the camera from a Camera Supply company in Western Australia who supplies photographic equipment to lots of people. I didn't know how or where the owner of the business obtains his goods. He has nothing on his website about it being a grey import. So how was I to know? I ordered it from Australia!

Take a look at the buyers feedback left for others.  They may have a pattern of trying to obtain partial refunds (as eBay now have buyer ID's anonymous on seller feedback we will not be able to see the ID of this buyer if/when they leave feedback, so we can't look at their feedback page).

 

I suppose the only way any of us could do so was if you were to send us a message (not on the boards) with the buyer ID, but that might be against some board rule, so don't do that   

He has escalated it to a claim on paypal now.  I have to give an explanation to his complaint which is saying that it is a "different model" . . which it is not! 

 

 

And you have all the documentation to prove that it is not the case. 

 

So you have the opportuntiy now to move on from the to and fro communication that did not appear to be getting anywhere, and carefully prepare a considered response that is clear and objective and references your supporting evidence.  Including referencing details provided in the listing description.

 

I suggest getting your documentation such as purchase receipt / warranty etc etc scanned and ready to upload, pdf all of the ebay messages between you and the buyer before and after sale for upload as well .... and then take it from there.