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@pretty_prettys wrote:

He has escalated it to a claim on paypal now.  I have to give an explanation to his complaint which is saying that it is a "different model" . . which it is not! 

 

 

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What does he mean by "different model" and not an Australian model?

If he is trying to say that it was made in an Asian country then it it probably right....most cameras are these days.

If he is saying it is a fake then he will have to get proof of that from an authorised 3rd party before paypal will even think about refunding.