the whole thing covers and covers its misleading .....they should just clearly say insurance does not and will never cover fragile items ...but why would they do that when everyone buys insurance we are talking $$$$$$$$$ big bucks 

just trying to look after other people .....

it just occurred to me

you're ID is like the AP information LOL

Another problem I had with insurance was that Australia Post asked me to provide an original receipt for the purchase price of the item I sold. They said that they would reimburse me for the amount I actually paid for the item rather than the price I sold it for. I sell collectibles and have had some items for over 30 years so couldnt possibly provide the original purchase receipt.

When I said I would be going to the Ombudsman, they changed their mind and reimbursed me for the full amount of the insurance.

I had a claim earlier this year, just on a lost item. I had sold it on eBay for $AU 20 (might have "cost" more, might not have, but it was second hand).

I had sent it through c&S but had no additional insurance. They lost it. They offered to refund the postage price, then with some gentle persuasion, they gave me the cost of the item as well based on the eBay sale.

moviemem - in all the legislation and policies I read last night, from memory, they say they will reimburse the replacement cost of the item up to the maximum amount insured,,,,, not sure how that ties in with your situation, but I'm guessing it does.

""Can't really assist you anymore than that with the sketchy details you have provided""

never asked for your assistance thecatspjs...but maybe you should read what I have written properly instead of just flicking over it and then voicing your pointless opinion. I put this message on the board for "sellers"  people to read about "fragile items" not dinner dresses ...

ausposts policies need to be clear for the public on "fragile items".. but then if you have not had a problem with selling fragile items or claiming on fragile items with insurance etc then you wouldn't know apart from just agreeing with auspost's vague policy....

reallyhardtofind don't mind being bagged, but at least get me on a topic I know nothing about. 

I will respond though as my right of reply seeing you have bagged me.

From my read of your vent, IMO your understanding of Aust Post policy is incorrect. 

IMO there is nothing in the terms and conditions of extra cover to prevent your buyer from putting in an extra cover claim to Aust Post as I outlined earlier. 

Whilst AP do not offer a fragile service, they do provide guidelines for packing more fragile goods. This includes that all packed articles must be able to withstand a drop of approximately 1 metre to prevent potential damage or breakage.

If the goods were packed in accordance with those instructions, and this can be demonstrated through the buyer taking the complete packaging that goods were sent in to post office, IMO there should be nothing preventing a buyer from completing a claim form - except ill informed AP workers.

So I will not apologise for my earlier advice, as others may read this thread and get an incorrect understanding based on your vent.

you bagged me first then you want to get upset .....go and butt in on someone elses post ...... not once have you understood what has been spoken about.....people are paying insurance for fragile items thats a fact!!  and please show me where it states clearly that they do not cover fragile goods at all or even with insurance .....people need to know that fragile items are not covered at all,,,,showing how to pack a fragile item is actually misleading because people will put insurance on the fragile item they packed at the value of the item when they are not covered at all .......

You posted: and please show me where it states clearly that they do not cover fragile goods at all or even with insurance ....

I can't show you that because they do provide extra cover for fragile items if they are packed adequately  - however you must demonstrate they were adequatley packed when broken in transit  by taking the goods to the PO with the actual packaging they were sent in.

You are the one saying that fragile goods are not insured  - where have you got your information from ? It is incorrect if they were adequately packaged.

The Terms and Conditions of extra cover do not exclude fragile items if they are adquately packaged in accordance with AP instructions.