This issue comes up regularly on the AP facebook page and AP reps responses usually request that goods and the packaging are taken to the Post Office and the relevant form filled out so the goods can be assessed for compensation or investigation.

Comments on the AP facebook site by reps include the following:

While xxxx is correct in that we do not provide a ‘Fragile’ service we would definitely expect the staff handling all items to handle item with care and respect.  In the event that you receive any items that have been damaged or have contents missing Australia Post would need to assess your item for the purpose of pursuing compensation and starting an investigation. To do this I would ask that you take any of these items into an Australia Post outlet where counter staff would submit what is called a PM26 form (Green damaged/missing items form).

If your buyer has got the runaround by Australia Post then it makes it a very tricky situation to be in reallyhardtofind.