Australia Post

Hi Meg,

I’m sorry to hear that the item has arrived damaged. I can understand your frustration and the impact that this has on your business.

We do not offer a specific fragile service, boxes that are marked “Fragile” will be handled the same as normal parcels.

You definitely can send fragile items and you will be covered if the item has been sufficiently packaged.

Do you have the investigation number? I’ll be happy to see if there’s more information on why you have been advised this outcome. In order for me to discuss the investigation with you the addressee will need to authorise you on the file.

Priscila

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 The above message was from the face book wall today, so after I read this message I rang Auspost's Head office in Victoria  and the Auspost head office rep said  "who ever the Auspost rep was I spoke to on friday on the phone"  shall be reprimanded for  giving me the wrong information and head office opologizes for the inconvenience that their rep may have caused, so on that note I will publically apologize to thecatspjs. Head office would also be interseted in anyone that has been misled or inconvenienced in any other way. Glad this issue has been rectifed .......