Well... we still have heard nothing back from the buyer who left us this apparent erroneous NEG FB.

I do have a phone number from the sales record but I am kinda loathe to cold call the buyer about this.

I have added my reply to the NEG to say that it appears to be in error.

I haven't lodged the FB revision request yet because the first point on that is have you contaced the buyer.

Since you only get a single shot a revising a FB I didnt want to potentially waste the revision request before I get a reply from the buyer.

Any thoughts??