Hi Guys

About 1.5 months ago someone bought 50 small items from our store, who unfortunatly turns out to be a scumbag scammer.

With some absolutely silly reasons, he opened a dispute, then to a claim, we had no choice but  request all items to be returned.

Few days ago, mail arrived, only 1 item was in the satchel.

We contacted paypal shortly after that, but all we got was robotic answers.

Since there was a tracking #, full refund (for 50 items) was granted yesterday automatically, then we filed an appeal.

After uploading all the picture evidence and documents we have, paypal sent us an email says we need to "fax the requested documentation" to their U.S office.

C'mon!! Is that necessary? Couldn't they see all the papers and pictures we submitted online? 

Also, most importantly, we were never told what exactly "the requested documentation" is.

Please, we need some light on this one.

Thanks.