Thank you for your replies...I thought my invoice showed the delivery address but it doesn't and my company invoice showing the buyers address is not enough, the tracking only shows the date, time, customer name and signature but not the actual buyer address, so paypal are saying I do not qualify for seller protection because they need to see the address on delivery, the buyer name and signature is not enough, I talked couriers please and they can not give this to me.

I have since spoken with the customer and she said she has no idea whats happened, she has the goods and she will follow it up with paypal. Fingers crossed it all works out.