@davewil1964 wrote:
Unless you are prepared to post a replacement registered, which is an extra $2.95 on top of postage, I would refund them. No point in throwing good money after bad.
Tell them you don't have any more of this fabric.
It is, however, getting close to Christmas and AP's delivery is getting ordinary for ordinary mail. maybe ask the buyer to wait another week then you will refund.
I agree with dave. Tell the buyer that you're sorry they haven't received the item but you're unable to post a replacement. Ask them to wait another few days as the pre-Christmas mail may have caused a delay and if it still hasn't turned up then you'll refund them.
And for future sales, build a small amount into the cost of each item to cover you for the occasional lost envelope. There's a risk with posting without tracking but for low value items it's usually a risk worth taking.
