i have used click & send since it first started & paid the extra $11.00 for courier collection from ny home - the australia post contractors would scan each item the take it in the van that was great buyers could see it had been posted - now Australia post lowered their collection fee to $5.50 and Australia post workers collect the items put them straight in the van  - no scanning or tracking -  i have just done some tracking on items that my buyers have said arrived - Yes according to Australia post they are still in transit  or have not even been collected, this is not good, some items were express & others were signature on delivery - i am now looking at doing courier pick up through smart send - at least they scan the item on pick up - that is all paypal require for proof of lodgement with tracking - sorry australia post you may loose me.