I do not use click and send but the Australia Post scanning system is not being done [properly at all in Adelaide. I still have three parcels that are showing as in transit in the system. Australia Post can not find them and Paypal have refunded all three in total to the buyers. They were all sent in MAY and I have lost 1.000 dollars of stock, had my selling priviledges removed and three customers have received items for free.

Australia post offered me $34.00 compensation for the lost parcels (refund of postage cost only)

One of the customers is an employee of Australia Post and the fraud squad in Adelaide are investigating.

For others wanting to protect yourselves you need to

1 Lodge all items at the post office

2 obtain the tracking number

3 put a do not safe drop sticker on every item

4 if the item is worth the value get the buyer to pay for registered post

5 add a bit extra to every sale to cover for the inevitable loss as paypal is not a safe effective system

And recently I posted an item to a place forty kilometres away.

It took 9 days for the tracking to show that the item was no longer in transit as it was sitting in the post office after being carded as everyone was too lazy to scan it and had to wait till the customer finally collected it and then it was finally scanned.

I now demand a proof of lodgement docket for EVERY item I lodge at the post office as scanning is not complete or safe enough and paypal will pay on everything.

Not lying just telling you my experiences.