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on 16-12-2013 11:31 PM
I'm sorry but I have to disagree. My experience with Aust. Post both as a buyer & a Seller has been TERRIBLE!!! My local PO Staff are so slow that I often have to line them up with a fixed object to see if they are actually moving.....It doesn't matter that the line of Customers waiting to be served stretches way out the door & down the footpath, they just don't care & continue to move at their usual snails pace.
When parcels go missing, which is VERY often, all I get is a blank look & a "Don't worry, it'll probably turn up", but they rarely do.
When I phone to lodge a Missing Parcel Report, the Tracking Number is of no use as all they have is the same info I can see on the Site & I'm lucky to hear back again. If I remember rightly they increased the prices to introduce this useless system but but nothing has changed.
I tried to use Click & Send, but the Site is full of glitches & the Tracking Numbers it assigns are not used anyway. The local Staff put a sticker over it or scratch the Bar Code out with a marking pen because their Readers can't read it & don't recognise the number.
I use DHL to bring stock in from England & they take 3 days to get it to Brisbane & through Customs. Unfortunately they then give it to Aust. Post & it takes a further 6 or 7 working days to travel the last 600klms & often only some or none arrives.
VERY disappointing !!!!!!