Hello sparkz,

we had a very similar situation recently, but without the PP dispute as we allow returns anyway - what ever the reason, even if there is no reason.

You are worried what your buyer may have done for the 10 days that she kept your item, we had our item reurned after nearly a month - when it was posted it was perfect, nothing was spotted by any of us to suggest otherwise (otherwise it would definitelly not have been posted with a hope that no one will notice at the other end - that is not what we do) yet it came back damaged, and with absolutelly no good reason or explanation how on Earth could it have taken so long to return someone else's property  especially if it was so bad to start with.

So, just like you - all we had  to go on is the buyer's word about the condition.

In our case we just issued the full refund which is what we would have done in any case. Item was very cheap so it wasn't a great loss.

But good luck with it  you are obviously an amazing seller not to encounter this sort of thing before! Well done.

With regards, January.