ring eBay - contact info top right of screen under customer support tab. go to selling - feedback - and follow the prompts

if you wait for them to answer your message, the canned response is likely to resemble one of those jokes that you get in a Christmas Bon Bon (and you won't even get a paper crown or a free toy for your troubles)

if the first person to whom you speak doesn't give you ther answer you want, insist on speaking to a supervisor..... that may help a little bit more, but........