@curraone  Read it again i said, (buy the sounds of it), I have no way to prove it .you have no way to prove it the seller has no way to prove it PP and ebay have noway to prove it how do you know he wasnt told or he read his email late etc etc and just dont want to disclose that info?. Hence he will be made to refund that persons funds, This next bit is also for you and the one who is on about it being a toy not clothing well that wasnt stated it just says she believed it was the wrong size so assumed it was clothing my mistake, but it makes no difference as long as the item in question is sold in Australia you havent tampered with opened it and have the reciept you have a time period in which you can return it for a FULL refund , If you go to any credible store they will simple ask for your reciept and take the item back no questions asked , Why because they have to and they no its pointless asking the customer why they want to return it hence why they even use this in advertising dont like it return it no questions asked is one of the latest marketing ploys adobted buy most multi nationals WHY because they have to take it back buy law as long as its not opened and you have your reciept its LAW and they no it so they use it to ther eadvantage. And for those who think auction houses are amuned to this there not, and ebay is not and ebay is not just an auction house its a sale room as well, Was the item auctioned did it have a buy it now was it buy it now only this is exactly why laws are made. To protect the consumer and as i stated yesterday your nothing like woolworths Kmart or any other retail outlet but you are subject to the same laws. Try doing the right thing give the money back you have sold 5000+ items this isnt going to make any difference finacially but its a great way to be seen to be a fair trader not a rip off.