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@alive_girl wrote:


Besides the fact that the buyer's emails are nasty and a complete overreaction, I'm concerned that she'll be able to lodge a paypal dispute as I have no proof of postage due to posting the item as a letter as she requested. I was wondering if anyone knew whether Paypal would look at our email history and see that the buyer specifically requested postage with no tracking and agreed to not hold me liable for any damage (and as implied, disappearance) of the parcel?

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I agree that the buyer is being completely unreasonable if all transpired as above (make sure to put them on your BBL if you haven't done so already), but PayPal will not take the message exchange into account if a case is filed. The only thing that helps in an INR case is proof of postage (possibly messages and feedback can be entered into evidence if the buyer confirms they received them and/or in good condition, though).

You have explained in as much as you could to the buyer, who seems unwilling to accept their responsibility in the extended delay to receiving their item, so to be honest I would cease communication, put all blocks that I could in place, report any messages that were abusive, and if/when the neg comes, take a moment before responding to it with nothing other than objective facts telling your side of the story.