I've had a couple of things arrive broken, one came from japan and was obviously broken before i even purchased it. It's the only time i have left a neg and only after i sent him requested photo etc and had no reply after that.

The other was from a bloke in china who makes replica skulls, they are brilliant and really well priced. He packs them extremely well and i think i have them all now, anyway one arrived with bits shattered but seeing as it wasn't  his fault i didn't worry about it.