Digi, I am sure you have seen the threads on the boards recently saying how hard it is these days to get P to accept responsibility for broken items.

Bump, the chances of getting AP to acknowledge the accident are remote at best.

Several years ago I posted a small package in the post box outside the post office after having it weighed and purchasing stamps.  Later that Saturday afternoon I was shopping at Coles across the street when the fire brigade arrived to put out a fire in the post boxes.  First thing Monday I rang the local PO and then the main complaints line to find out what to do.   They sent 3 days denying the fire even happened, made out that I was lying about it, demanded to know how I even knew my parcel was in the box at the time of the fire (the mail was not due to be picked up till Sunday night).   In short, it was made as difficult as possible for me to put in a claim for a damaged/destroyed item.