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@lyndal1838 wrote:

Digi, I am sure you have seen the threads on the boards recently saying how hard it is these days to get P to accept responsibility for broken items.

 

 

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Too many, sadly, but if people are aware of what the policy is, they have more chance of complying with it (and being able to dispute a decision for no compo if necessary). By which I mean if they're sending an expensive, fragile item, better to have the insurance than not (and package it to withstand the apocalypse  ).