Refund, so why we need to do mutual cancel request?

tstore
Community Member

on ‎09-01-2014 09:50 PM

Seems eBay hopes that those who do not know (or don't know they can) don't open mutual cancelation requests.

It seems pretty logical though - if you refund a buyer than surely you should receive your FVFs back rather than going through upto 7 days wait. Why would a buyer cancel this request other to be vindictive.

Food for thought.
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tstore
Community Member

on ‎09-01-2014 09:52 PM

Another one - buyer did a chargeback within 24 hours (I refunded them as I had not sent out item). Called eBay, to get FVFs back - what did they tell me? Open either a cancel request or an UID (ummm what? As if I would accept payment again from someone how initiates chargebacks)

Just some examples I think are silly
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*crikey*mate*
Community Member

on ‎09-01-2014 10:59 PM

@tstore wrote:
Seems eBay hopes that those who do not know (or don't know they can) don't open mutual cancelation requests.

It seems pretty logical though - if you refund a buyer than surely you should receive your FVFs back rather than going through upto 7 days wait. Why would a buyer cancel this request other to be vindictive.

Food for thought.

it also shows as refunded if it is a forced refund via a paypal dispute.

 

hence the original transaction did occur and fees are due.


Some people can go their whole lives and never really live for a single minute.
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