I've often wondered about refunding the buyer's return postage. We have never had a return as yet.

In "the real world of shopping" if you take an item back for refund/exchange do they repay you your costs to get it back to them.

Maybe you travelled by bus/train so there are fares, or drove so there is the cost of petrol etc etc.

People seem to happily accept that these costs are theirs but on the other hand will demand that the seller pays their return postage costs. Seems a tad unfair to me to expect this.