PayPal doesn't require proof or documentation.

A buyer purchased a gold ring with a ruby that I had received as a gift then wanted a full refund as stated that it was a created ruby. In my listing I didn't claim natural (although I was under the impression that it was given that it was in 18 carat stamped gold and given who gave it to me) I never actually advocated this on my listing or to the buyer who only asked me about the size of the ring. Had I told this buyer it was natural and then it turned out that it wasn't then the fault would have been mine and they would have been entitled to compensation if they were not happy. This wasn't the case. This buyer was threatening negative feedback and opened a PayPal dispute and when I asked PayPal the reasoning behind them ruling in favour of the buyer their email said they consider the ring to not be a ruby as stated by the buyer, but they don't require proof or documentation to make that call. I actually did a google search that stated that the properties of the two rubies are very similar that only a qualified jeweller can tell the difference between a lab created and natural ruby. For me to test the ring would cost $60 when the purchase price was $120 and PayPal think that its not necessary and just take the buyers word.

So don't count on their help.

From the mouth of one of their customer service staff when I called up, after being on hold for 40 min and having my phone die mid conversation as it took so long I was told that PayPal rules for the buyer because if the buyer disputes the transaction through their own bank it undermines PayPal as a reputable financial institution.

So please advise why eBay mandates the use of PayPal and actually disadvantages their own customers?

Epecially when they have no jurisdiction over PayPal?

And even though I spoke to eBay and they gave me a reference number and advised that my listing was accurate, PayPal chose to disregard this saying that what eBay thinks doesn't matter and doesn't impact them in any way.

It is in their right to make their own decision, even if PayPal decides not based on facts, documentation or even does their due diligence on a claim, PayPal makes a decision based on their own personal agenda and doesn't care about their customers.

Is that really who eBay wants us to use and rely on?

In 8 years I have been buying and selling on eBay I have never been so appalled, disappointed in the system and just generally disgusted at being told the needs of PayPal are more important than being fair and getting to the truth!