It is issues like this that really highlight why Feedback is well past its use by date.  This seller will have his business damaged by a vindictive buyer with only a small hope of having the negatives removed by eBay.  In all likelihood eBay will consider the FB as "only the buyers opinion" and let it remain despite the fact that the seller has done nothing legally wrong, and the buyer has no justification for leaving them except for his incorrect preconceived ideas.  The buyer wonders why sellers and others here are upset, well its because it could just as easily happen to anyone of us, we are all open to FB abuse by vindicitive illinformed buyers with little protection or support offered from eBay.