Hello to Everyone

Long time reader first time poster! Just wanted to get some opinions on a transaction that is currently still active.

Customer X Purchased a product from us on Thursday afternoon - Under $90

this customer lives in Melbourne and we operated out of the Gold Coast so you can understand our geography.

Customer X then opens an item not received case in PAY PAL the very same day with a note that say's that the would like a valid online tracking number or a full refund of their purchase:O

For a few moments this did catch me off guard.

Now as sellers, we are not exactly new at this game and we try and stand out be being friendly, backing it up with great products and lightning post. After I packed the item, i sent a confirmation to the buyer, added a little freebie I am sure they would enjoy and had the item posted out this morning since our Post office is open on the weekend.

So where I would like someone to perhaps illuminate this topic is perhaps the motivations behind this buyers actions.

Is it to catch us unawares and force a possible reversal of funds through INR?

I am actually very well versed in PAY PAL' criteria for such events having been involved in both sides as a buyer and seller.

What we do not disclose to our buyers is that all of our items are tracked through the entire process.

We video tape our packing process and we

send via Parcel Post Satchels with tracking.
 We photograph each packaged item with their tracking number and details visible, and we lodge over the counter and have all Proof of lodgement receipts filed with that days postage.

This way if an item not received case is opened on an item under $200, I can validate this online, I can then forward to PP the evidence they require as proof of shipment and lodgement

We actually do not pass the tracking number on to our customers unless they make a special request.

So thoughts? I have not heard from this customer over the weekend. Should I brace for this going south, my next thoughts is that he will probably open a NOT AS DESCRIBED case next. Has anyone else had a customer open a case of INR the same day they purchased?

Cheers

MATT