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on 04-11-2012 03:24 PM
Photographic evidence means nothing
I believe someone was quite recently successful in defending a claim using various forms of evidence, including photographic and none of which is 'standard' acceptable proof of shipping by PayPal terms. And by successful PayPal decided in their favour. I'm not saying that will always be the case, but theoretically, evidence showing that you addressed a parcel to the correct address and online tracking which shows that parcel as having been lodged, is pretty much the same as any other evidence provided by AP, and certainly less questionable than a mere receipt showing a postcode, which PayPal supposedly accept.
If the buyer intended to open the case against this particular purchase, the best case scenario is that they're an extremely nervous buyer with paranoid tendencies and decided the best defence is offence. Either way, they obviously think it's some form of insurance against scammers or perhaps even sellers that are slow to post (you know, those slackers that take more than 5 minutes to have the parcel lodged at the Post Office... 😐 ).
I know it will hardly be the most popular (nor best) advice, therefore I do not offer it as such, but no way would I accept being treated like that (if it wasn't an error). I would have refunded them and blocked from further purchase. 😐