This is my first ever message post. I don't really post anything online, however I thought I'd say something because it's really frustrating me: I've had at least 2 non-payments in the last month or so. I can understand that if I'm a shop, I'd probably get the odd dodgy buyer, but for someone who just wants to sell their unwanted goods, to see them getting better bids and at the end, the very last bidder is a very new ebay user, you just know that they're not going to pay for it. And you find out that you're right. It's very frustrating.

eBay's policy is you can open an unpaid case after 4 days. And then you have to wait 4 days for them to respond to eBay's request to pay. That's a WHOLE WEEK you have to either wait for them to pay or (in most cases) till you can relist the item again.

In many of my cases, if you have received no messages from the buyer at all, chances are that you're never going to see your money.

I know you can relist your item again before the week or even straight away, but you're probably not going to have the same people viewing your item again and your item may not go for as high as it was before. And yes, you can send a second chance offer to the second highest bidder. But in my cases, they don't usually take that offer.

I understand there was probably an abuse of the negative feedback system for sellers and that's probably why eBay changed that, but I think there should be a change in how long we have to wait to open an Unpaid Items case and how quickly we can close it. 4 days is a long time to wait to open an Unpaid Items case. A further 4 days is too long to wait until we can relist the item.

I find there's more frequency in items being unpaid lately, maybe because you can just click away on your mobile and not think about if you're really going to pay or not. I think the Unpaid Items policy should also be changed to combat that.