---

@lyndal1838 wrote:

How could the buyer open a Not Received dispute when they clearly did receive the tickets?  Sorry that was a rhetorical question...they clearly did.  You just need to hope that paypal does not "kindly" alter it to Not As Described.

 

Yes, you clearly do need to contact paypal, but at least you should not have to wait for the buyer to send the tickets back if they say they did not  receive them.  Good luck with it all...I would not like to be in your shoes.

---

Lyndal, have you seen the OP's listing for the tickets yet? It's a good thing that the buyer has since admitted receiving them as they were sent via express post (presumably without tracking) so an INR may well have succeeded.

However, if they change their dispute to SNAD then they shouldn't have a leg to stand on as the listing quite clearly states that the tickets are for 1 adult & 1 child. There is absolutely no ambiguity whatsoever and the buyer has clearly misread the following, which is a direct c&p from the listing in question...

2 x 2014 Melbourne Formula 1 Ticket GA

 Sunday 16 March 2014

@for 1 adult and 1 child, part of family tickets, bought @ $39.75 each + P&H