Thanks jilly. I am frustrated and needed to vent.I just finished launching three  totally unnecessary disputes with the one seller which could have been dealt with by responding to my emails.

My dilemma is that the seller has good product etc.

I have contemplated witholding feedback but that puts me into the ranks of the uncivilized to my mind. I tell myself it's probably a couple of people in an industrial buiding surrounded by product which has to be inventoried,advertised,packed and dispatched etc

cheers rabbits