harley, this whole case is a bit unusual, which is why the OP was advised to ring paypal.  While the buyer opened a Not Received case, she did in fact admit to receiving the tickets but was complaining that she received 1 adult and 1 child's ticket....which is exactly what was advertised.

My concern was that paypal would change it to Not As Described...she would not have won that either as the tickets were as described.  The whole point of ringing paypal was to expedite the whole claim as the tickets were for next weekend.