Hi

Don't disagree with any of your thoughts on all this. They have been banged around up here many times. But unfortunately this is the beast we work with and if we don't like it then, as a seller, we always have a choice to vote with our feet and sell elsewhere.

We are currently developing our own web site and hope to have it up and runnning in the next month or two. Once we have that working at least as well as ebay then we will scale back our operations on here anyway.

As for discounting on invoices....

If you have only FREE post items on any invoice you cannot discount against it at all. If you have mixed FREE and "PAID" post then you can discount up to the maximum of the total postage cost only.

So if someone orders 5x items and all are FREE post then they effectively pay for 5x lots of postage since it is embedded into the item price of a single one. The invoice will not allow you to discount anything in this case. The only thing we can do is to do a partial refund in PayPal to give the buyer back the overpaid postage. Or sometimes we offer to include an extra item of their choice for no extra charge. Their choice!