I have been buying & selling on Ebay for over 14 years & chose to open an account about 2 years ago to seperate my buying from my selling.

6 months after opening the account & selling without a hitch, my personal circumstances changed & I received 2 negative feedback comments in a row & did not use Ebay again up until recently.

Upon logging in, my account had been indefinitely suspended & also limited my buying account which I had sold on previously for over 13 years, however they could not tell me why, just that I was indefinitely suspended from selling.

I have been trying to get to the bottom of this with Ebay Customer service via email & phone for the past 2 weeks yet no one seemed to be providing me with answers.

The first person I spoke to advised me I was a 'risk to Ebay community safety' & provided me with the wrong customer service email address to forward my query to! 

When I finally did speak to a helpful service representative who I was able to explain my circumstances, he said that he would lodge a report & that Ebay would contact me for furthur information to discuss my account details & 'business plan' despite the fact I am an individual seller- not a store, selling between 20 - 50 items per month.

5 days later, still no response from Ebay so I follow them up requesting to know whether they require anything from me yet & receive a rather blunt email back stating that the person I spoke to told me there was an indefinite suspension placed on my account, this had been advised by the last customer service representative & that there is nothing furthur to investigate.

This isn't what I was told at all & just seems to me the person who responded was just skimming account notes to meet her response quota.

2 negatives surely cannot lead to an indefinite suspension, there are many sellers out there with multiple negatives who are still allowed to trade, so why am I indefinitely suspended? My account is clean apart from the 2 negatives, no fees were outstanding so I dont understand what is wrong here.

Is there somewhere apart from the useless Trust & Safety department I am able to have my account questions answered as I do not understand why after years of selling without a problem, 2 negative comments result in an indefinite selling suspension.

Is anyone here able to shed some light? Is this some new policy I am not aware of?