I just had some correspondence from eBay Customer Support that gives some hope that there may be a glimmer of hope yet for seller support. Something that does appear to be lacking.

I had a simple case of a non-payer. We get lots of them. More & more in recent times.

I sent a reminder message on day-3 and they responded rather angrily that they were having some difficutly with their PayPal.

So I gave them another 3-days and with no further corro from the buyer, then I asked how was the PayPal problem going.

I got no answer to this so after 2 more days I opend a UID.

Then 2-days later I got a rather angry email accusing us of being liars, mean and not passing bank details when they had asked twice. No such request was ever made.

So the next thing I know I get a message from ebay saying that this buyer had complained about our service.

I sent them back a message stating the facts and asked them to look at the messages between us and the buyer.

I just got a message back today saying that we had done all the right things and that they had looked at this buyer's history and appropriate action has been taken on their account. They did not say what action but just that they will see next time they log in. Perhaps their account has been suspended.

I hope so as we don't need this kind of buyer on eBay.