@lancelotlink666 wrote:
As I have said to monster_truck in a private message, I would be happy with a partial refund to reflect the fact that the good really were not as described. If monster_truck is expressly unwilling to provide this, then we advance to the next step in the dispute resolution process.
One thing you need to keep in mind here is that even if you are entitled to a refund for faulty goods, you are not entitled to a partial refund because you want to keep it. One can be requested and granted, but it does not have to be provided just because that's your most preferred option. Requesting a partial refund instead of returning for a full refund as instructed by the seller, on the threat of negative feedback is feedback extortion.
