seems like they arnt following procedure there are times when they try to get away with not removing stuff they have to according to the rulkes n policies beign violated by bidder not payign and there false comments. 

jus ring back untill someone with abrain answers the phone. if we all start sticking up for our feedback reps then ebay will get sick n tired n too time poor to treat us so unfairly, its a joke what tehy have done to u. 

honeastlyu these ppl are playoig with hours n hours of our time put into our great feedback scores n the lengths we go to to keep them high n then 1 idiot answers the phone n goes against what is in black and white here on ebay site.

so annoyed by this lets all make an effort to get this serious issue fixed. ive been told no befor en keep ringing till they say yes, when i know im within my rights according to policy n rules.