yes, you are not allowed to receive neutral or negative feedback for not leaving them with any feedback. however, they refused to remove that one too.

i also had another negative where the person stated 'Fantastic service super fast delivery'. Under ebay guidelines, this should be removed too as its obvious that they left positive feedback. When I asked ebay to remove it as per their policy, they stated that I needed to get approval from the buyer first to double check their intention. Yes, I emailed the buyer but no response, so am stuck with another negative.

I wish their was another strong competitor to ebay!