I would have thought that if it had been packaged properly they would pay out because obviously it is their fault.

I wish that was true. I have yet to be successful with Australia Post accepting responsibility when a parcel has arrived damaged or missing contents. These are just some examples.

One buyer had a box arrive which was saturated, had a big hole in it and stank of wine. The box was quite a thick box. Obviously whilst in transit a cartoon of wine had smashed and saturated the box I had sent. I had sent three quilt cover sets in the box but by the time it arrived one had fallen out of the hole in the box so the buyer only received two.

Australia Post refused to pay out because they said I couldn't prove that the buyer had only received two. In this case even the contractor made a statement saying the box had a hole in it and that it stank of wine.

Had another box arrive with the bottom of the box saturated right through which had damaged part of the contents. Again AP wouldn't pay out compensation as I was told I could have sent the box already wet so I couldn't prove it had got wet whilst in transit.....as if I would send a customer their order in a wet box.

Currently I have another one where the satchel has been cut open and part of the contents removed. The customer refused to accept the parcel as they could see what had happened so it was returned to me.

The cut is a clean cut it and not a tear. My local PO has agreed that the parcel has been tampered with but AP customer service seem to be coming up with every excuse under the sun not to compensate.

All parcels were packaged adequately and all problems were the fault of AP but trying to get them to accept responsibility is another matter.